Identity Assurance – Service Assessment
...to private beta. Reasons The service is meeting user needs has done extensive user testing with real users. The assessment panel were impressed with the frequency of testing and the...
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What we’ve learned from almost 100 assessments
...new and redesigned digital services, ranging from Contracts Finder to Carer’s Allowance. We’ve also got a new dashboard on the performance platform, which shows how many services pass, and what...
Natural Language Processing in government
Posted by:
Matt Dray - Associate Data Scientist, GDS, Posted on:
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Categories:
Data science, Machine learning, Text Analytics
...help understand syntax. We’ve written before about NLP for classifying user feedback and tagging pages of GOV.UK, and the Ministry of Justice have used it to identify document relationships. At...
The Accelerator grows
...the public sector. This is a significant achievement in just a short space of time, and we’ve just done our first cohort with two new ‘hubs’ running in Sheffield and...
Advocate Defence Payments - Service Assessment
...of this service will be frequent users and will understand the terminology used, it needs to be designed so that occasional and new users find it as simple as specialists...
Digital eligibility checks for service teams
...post. Manual eligibility checks are a pain for users Around 50% of government services require users to prove their eligibility. This often means the user digging out a letter or...
Gambling Tax Online (stage 1) - Self Certification
Posted by:
, Posted on:
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Categories:
...taxes. It is estimated that the remote gambling industry market in the UK is worth over £2 billion p.a. HMRC is implementing new rules to reflect these changing times, by...
Understanding more from user feedback
...a page level, so that it is easy to see the history of what users have said about any one page. Example of user feedback So a user might comment...
Pay HMRC - Live Assessment
...of how this channel fits into the wider payments strategy for HMRC demonstrated a strong, pragmatic approach to creating a positive user experience. The platform has been designed with user...
Updating the Government Data Ethics Framework
Posted by:
Natalia Domagala, Head of Data Ethics - CDDO, Posted on:
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Categories:
Data Ethics, Data literacy
...responsibly innovate. It was first published in 2016 and was reviewed again in 2018. The latest version, published this month, has been updated following extensive consultation with users of the...
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