...how performance analysts work within an agile team. She gave some fascinating examples of how she works closely with user researchers to gain valuable insights on how users navigate a...
...(VOA) The Business Properties Rental Information service allows users to submit information about a business property to the Valuation Office Authority (VOA); something that users are required to do under...
...we were able to about the detailed groups. However, if there is user interest we will consider producing summary reports for the five main groups, to provide a more comprehensive...
...that it has helped that product’s intended users to achieve their needs. In the case of the manual, we wanted our users to be able to find what they wanted...
...the UK does well at publishing open data and managing benefits from IT projects, but less well at take-up of digital services and engaging users with little formal education on...
...for small transactions. We're going to switch to weekly averages for several metrics to make the trend clearer. Here's a graph of user satisfaction for Prison visit bookings, showing daily...
The service manual team is reassessing who the users of the service design manual are and what they need from it. We spent 4 weeks in discovery and this post...
...their individual progress. Two users talk about how they use Data Workspace below: “Having recently been brought into the Civil Service as an International Trade Adviser (ITA), where I...
Since March 2015 a small, multidisciplinary team has been reassessing our understanding of users and the needs for the service design manual. Here's an introduction to what the team is...
A few months ago I was asked by some of our users to explain what the GDS Internal IT team does and how we add value. So began my journey...
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.