Universal Credit - Service Assessment
...needs, has made changes to the alpha based on findings from user research, which has been conducted both with end users (claimants) and internal users (agents). The team is working...
...needs, has made changes to the alpha based on findings from user research, which has been conducted both with end users (claimants) and internal users (agents). The team is working...
...part of Agile working is understanding user needs. Gathering and understanding user needs allows analysts to create code which is fit for purpose. Frequent conversations with users, and showing them...
Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...
...provide evidence that appropriate users can find and recognise the service. The service demonstrated can only be used after a user has moved into their new address. The team must...
...user research and analytics. Make source code open and reusable - point 15 For beta assessment the panel expect to see steps taken for this project to be coded in...
...better. The shorter user journey meant that users managed to find content quicker. There was better grouping of content with clearer signposting and titles. Users could see all the information...
...of code working properly you can very quickly reuse the same code again, changing it to collect different metrics and dimensions. For example in the complete script I have quickly...
...and that this is yielding usable outputs for assessors. The 'scenario' based approach to questioning has been improved and 30 more users have completed the service. Users appear to understand...
...create and iterate the prototype. They conducted 30 user interviews in discovery and have been running one user research session (with 6-8 users) each month. Ongoing research is planned, with...
...advice from GDS. Recommendations - User needs: The team should put together a plan for user research and ideally should have access to a dedicated user researcher. This is a...