...a digital analytics package and is intending to appoint a performance analyst to help measure how the service is performing to identify any improvements that are needed. The service team...
...they will rapidly need to further develop their plans and capability to match their aspirations to use analytics to improve the service. This includes having a clear point of responsibility...
...to be a great way of improving my skills and making my job easier day to day. So I went to our November meetup looking forward to connecting with colleagues...
...are now aired in public. Those of us responsible for delivering public services are under increasing pressure to figure out how data- drive tools, including AI, can deliver impact for...
...needs to ensure quality, auditable and reliable data is supplied? How do we respond to any failure to supply? But we need to think more broadly than the product itself...
...to remove unnecessary risks and issues from the service. The service is unable to perform end-to-end testing in an environment identical to live due to the numerous integrations with legacy...
...we made was the desire to find out how long things take to do. These two pictures show where service teams put ‘Time on transaction’ (how long it takes a...
...the tool attached to the ‘Take a registration off a vehicle’ service. This was simply to provide context on how the tool will be used, but the service itself was...
...code open and reusable The team have a plan to open source the subsets of the code they are able to. We encourage them to do this sooner rather than...
...follow-up post about how they’ve built RAP into their day-to-day working and what we’ve all learned from their experiences. DCMS DCMS were the first department who we collaborated with to...