...after dealing with, the authentication mechanism. Tools There is a danger of becoming locked-in to the software provider’s tool. To avoid this we would recommend: Ensuring that the capability to...
...give the team full access to customer feedback which will inform future changes. See Survey Design in the Service Manual. There was no Information Asset Owner, to own the data...
...content, to multiple lines of code and incomprehensible combinations of characters. To extract insights, colleagues suddenly needed to manually filter out tens of thousands of unusable responses over the year....
...planning of this new dashboard is still in early stages but we’ll let you know about how it progresses and blog more about how it works in the coming weeks....
...us provide trusted information to users and make sure other useful and trusted content from others is surfaced. Schema.org allows us to put in links to other pages with relevant...
...The platform lets service managers understand how their services are used and alerts them to any problems. This then leads to improvements in the service provided and a better experience...
...easily. This information is then accessible via an operator interface to allow triage; another interface allows specialist caseworkers to check and take on their allocated cases. Department / Agency: MOJ...
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
...that follow a predictable long-term pattern. With that comparison in mind, we took a simplified exponential decay model approach to represent the fall in unique pageviews over time. In order...
...in stages. Security, privacy, tools and standards Speak to technical architects in MOJ Digital about the possible reuse of the existing postcode lookup API. Separate the service’s user interface into...
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