...in how performance analysts approach the data we use to gather insights. In this session, we discussed how the community is addressing cookie consent and the different data challenges that...
I took over the Head of Role for Digital Performance Analytics in December 2019, having been a civil servant for 13 months. Alongside the Head of Role post, I also...
What is the best way to implement Google Analytics (GA) on Department for Work and Pensions (DWP) services? As DWP digital performance analysts, that is the question we asked ourselves last year, after realising that different services were often tagged …
I recently wrote about iterating the way we share data when the user needs of the teams we work with change. A quick recap. As digital performance analysts we’ve got lots of ways of sharing data: daily reports, weekly reports …
I’m Catherine Hope and I lead the team of Digital Performance Analysts working in Newcastle on the DWP’s retirement provision services. I’m also the DWP’s Data Presentation Champion, and get very excited by charts! I’m going to tell you about …
I'm posting a link to Tim Leighton-Boyce's recent post on the Inside GOV.UK blog. It's an excellent example of engaging the whole agile team with data, and working closely with user researchers to validate that behaviours observed in usability testing are demonstrated at …
...a list of unsorted URLs related to the content area I was interested in. I knew the list would include some foreign language pages but the volume and distribution of...
We’re familiar with the value of digital analytics to understand how users interact with websites and digital services, but the data can also produce practical operational information which would be hard to get any other way. We added Google Analytics …
Google Analytics’s Average Time on Page can be a hugely important metric but also a very misleading one. As a mean average, it can be influenced by a skewed distribution, a problem that you can’t diagnose in the web interface. So I found a way to break down the data into individual visit lengths.
A year and a half ago, two GDS Designers asked me, “Can you show us how Highway Code content on the GOV.UK site is performing?” This would have been a simple request, were it not for the sheer number of pages …
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