This week we held the 3rd meetup for people who do (or are interested in) user research across government. The theme for this meeting was to understand the different kinds of research that departments do and consider ways we can …
Yesterday I showcased the Solihull missed waste collections dashboard at the Socitm spring conference. This service dashboard is different from our current dashboards, being the first we have created for a local authority. GDS's core focus is central government. However, the …
Yesterday we released a new set of data for the Transactions Explorer, covering October 2012 – September 2013. The Transactions Explorer is our tool for tracking the performance of the government’s transactional services. It includes transaction volumes, costs and digital take-up figures …
Today we’re releasing a new performance dashboard for activity on GOV.UK. This shows total web traffic to the GOV.UK site, the most popular content on GOV.UK, and trends in the types of device that people are using to access the …
I recently blogged about some of the ways we’ve been using real-time data in GDS. In this post I’ll be covering how we’ve been working with a couple of government departments to alert them of recently viewed popular content. Intelligence …
Product analysts on GOV.UK can access a vast amount of user behaviour data through web analytics. We’re always looking for different ways to mine this information to discover new and interesting insights. One area we’ve tried recently is examining real-time …
‘Analysis’ and ‘data’ are very broad terms. Often people say they have done the analysis, when really they have done an analysis. Different types of analysis give different perspectives on the same question. I work for GDS assessing the benefits …
This might be the GDS data blog, but that doesn’t mean all the stories related to data are published here first. Data is often most interesting - and useful - when it’s applied to specific products, and many interesting pieces …
User researchers on government services typically have an enormous pool of people to draw upon. In HMRC or DVLA for example, a service might reach almost everyone in the UK over the age of 18. Designing for such a wide …
Back in March we launched a beta version of the Government Service Design Manual. As the product manager at the time, I remember one of the things the team agonised about was whether we should launch any public version of …
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