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Cross government meetup: helping User Research and Customer Insight work effectively on digital service design

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This week we held the 3rd meetup for people who do (or are interested in) user research across government. The theme for this meeting was to understand the different kinds of research that departments do and consider ways we can …

Automating email alerts for ‘trending’ content

Posted by: , Posted on: - Categories: Data insights, Google Analytics, Google Sheets, Performance Platform

I recently blogged about some of the ways we’ve been using real-time data in GDS. In this post I’ll be covering how we’ve been working with a couple of government departments to alert them of recently viewed popular content. Intelligence …

Testing times

Posted by: , Posted on: - Categories: Performance Platform

User researchers on government services typically have an enormous pool of people to draw upon. In HMRC or DVLA for example, a service might reach almost everyone in the UK over the age of 18. Designing for such a wide …