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‘Hacking’ Google Analytics to get real-time internal search terms data

Posted by: , Posted on: - Categories: Data insights, Google Analytics, Implementation

I’ve previously blogged about how we’ve been experimenting with real-time data to create dashboards and custom automated email alerts. In this post I want to share how we’ve been ‘hacking’ Google Analytics to gain useful insights into what our users …

Cross government meetup: helping User Research and Customer Insight work effectively on digital service design

Posted by: , Posted on: - Categories: Events

This week we held the 3rd meetup for people who do (or are interested in) user research across government. The theme for this meeting was to understand the different kinds of research that departments do and consider ways we can …