...what the team needed to learn. Examples of research techniques used included one-to-one, face-to-face research, lab sessions, online task-based sessions, A/B tests, and click testing. The team completed 27 rounds...
...enable the team to use data to make improvements to the service. By the time of the Live assessment, the panel would expect the team to be able to demonstrate...
...to get Google Analytics to alias search terms as if they were page URLs. First, we created a separate View (formerly known as a Profile) to only show our internal...
...(MOJ) Prison Visits service last week to get feedback on how these modules are being used. Our first product audit The visit was the first product audit of the Performance...
...We are now working on adding summary emails to the Performance Platform so service managers and their teams can get data sent to them rather than having to visit us....
...abroad. Participants found it difficult to decide which item on the list was relevant to travelling to the EU, they missed important information because there was too much noise. The...
...charts and the words we use. While similar to user research, where researchers would talk to people who use the statistics, but it can help to get an “outsider’s” perspective...
This service is to allow schools who wish to convert to academy status to submit applications online, quickly and correctly. The form can be saved at any time and does...
...well to think of a process here to minimise the risk of collecting too much information. Analytics and benchmarking The analytics from the old Delphi system are very poor, only...
...assisted digital (AD) users to understand their barriers, so could not show how proposed support meets user needs. The service was too early in development to meet the service standard...