...is sufficient capacity to deliver phone and face-by-face support, including that external organisations are sufficiently funded to meet demand including messages within the service itself to signpost the available support...
...and the clear understanding of how the service needs to improve in an iterative way, based on further user research and testing. Recommendations As the service moves into the next...
Inheritance Tax Online is a digital service to help customers understand what they need to do after someone has died with specific regard to their Inheritance Tax and Probate affairs....
...possibilities was very clear. However, to improve the service, the assessment panel believes that the team needs to look more deeply into user needs to understand how to link the...
...Adam Beirne from the Ministry of Defence (MOD) gave an insight into his work on developing data discovery tools. Adam’s challenge was to introduce more multi-dimensional visualisations for his users...
...The DSM has also used Pair Programming and the team come together as a group to problem solve and share knowledge and experience. In addition to this Delivery Centre Management...
...and OFSTED – intelligent, numerate people for us to talk to and test things with. We further developed our designs by grabbing these innocent civil servants in the office canteen...
...so we asked the service managers to design dream dashboards that: include any type of data or data source that relates to how the service performs - including online and...
Home buyers and business intermediaries will be able to search for, gain data on and register property in the UK, without the need for the delays inherent in current paper...
...a better idea of where to focus their attention. The summary figures at the top of the page give them an insight into how their department, agency or selected services...