Performance Platform: 5 themes and 7 personas
...is not enough To deliver a successful service, a team needs to understand how all the elements involved work together to meet users’ needs. This means including the performance of...
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Introduction to performance analysis for Digital and Technology fast streamers
...how performance analysts work within an agile team. She gave some fascinating examples of how she works closely with user researchers to gain valuable insights on how users navigate a...
Annual Tax Summaries - Alpha Assessment
...seeking the information in the Tax Summary but once they see it they enjoy interacting with the information and are interested in how their taxes are spent. The service should:...
Developing a standard approach to implementing analytics at the DWP
...interested in any ways to improve it, so get in touch if you think you’ve spotted a way to make it better. We’re also more than happy to talk colleagues...
PAYE: Check your Income Tax Estimate - Alpha Assessment
Posted by:
, Posted on:
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Categories:
...from the private beta service in order to more fully understand the primary needs of users affected by PAYE income tax. In particular, the service needs to evolve to a...
Measuring complex digital services
Posted by:
Catherine Hope, Digital Performance Analyst, Department for Work and Pensions, Posted on:
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Categories:
Digital Service Standard, Performance Analysis, Uncategorized
...Return isn’t free. We need to do some work to develop it. And there are other risks to consider too. People would need to be able to return to the...
Dart Charge - Service Assessment
...shape the user needs for the service as a whole. The user research provided some insights into user interface design elements but nothing broader and so is insufficient evidence to...
How to create heatmaps to summarise user navigation
...To obtain a more comprehensive picture of navigations I wanted to include exit behaviour, which I decided to break down into 2 types. The first was ‘bounce’ exits, in which...
Automating the emailing of a Google Sheets dashboard
...to do this the first time you run it The script needs to be saved and authorised The code You can paste the code straight into the script editor window....
Civil Legal Advice - Service Assessment
...the need to scan documents) and to improve the end-to-end user journey for assisted digital users (by making changes to how delegation to another person is handled). They identified peak...
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