...carrying out user testing and user engagement with user insight being used to drive future iterations of the service. The team were able to set out how their userbase is...
...how their service will meet that user need. They were clear about the benefits that would accrue to users and HMRC. The team were able to set out how they...
...will be incorrectly categorised. The Repustate tool I used a free tool developed by Repustate. I pasted the text to be analysed into an Excel spreadsheet they provided, then sent...
...scrum/product team to improve the speed of delivery, and to allow more iterative improvements to user journeys through the service. Designs should be prototyped and put into user research before...
...progress has been made since the first assessment with regards to putting users first and undertaking user research. However, there are a number of areas which need to be addressed...
...to use and intuitive enough for users to use first time unaided you should: define what 'success' for a non-publishing user looks like review/revise colour contrast and font size from...
...service. Measuring and comparing user satisfaction between both services will allow the team to focus on any dissatisfied users, or difficult user journeys and take steps to improve the service...
...who had also used that system. Feedback fed into user stories that went back to the developers and led to changes to the service, e.g. clarifying some of the requirements;...
...blogged to share what we’ve done, so here’s a roundup of some of the most interesting ideas. 1. How to create heatmaps to summarise user navigation This post first talks...
...of research, talking to users of the website and users of the publishing tools. The team also benchmarked the beta website against the existing site by testing tasks that users...