...search to navigate. To test these, we ran a randomised experiment and assigned users via a digital coin toss to one of 2 possible versions of the site with equal...
...the tool will significantly improve user experience and internal management information, the FCO policy leads should consider methods to oblige/encourage as many posts as possible to use the service. Results...
...decided: what to include where to host it how to display the information What to include Sarah and I, the performance analysts, met the scrum team and talked about the...
...crowdsourcing tool amongst its staff to identify keywords relating to the Norovirus. FSA staff identified over 70 keywords, and then whittled this list down according to how each word's popularity...
...be less comfortable, either with the technology or the content, tend to use a ‘hub and spoke’ model, where they use on-page navigation to move from central pages out to...
...to understand the progress organisations are making: this means we have to give our users easy access to consistent historical data to understand trends What we’re doing for our users...
...the recommendations from the initial Beta assessment. User Needs The team have adjusted the focus of ongoing user research to deepen their understanding of user needs, by specifically recruiting users...
...The platform lets service managers understand how their services are used and alerts them to any problems. This then leads to improvements in the service provided and a better experience...
...it to extract the “sign” and “scale” attributes sometimes used in UK data - important because these can turn profits into losses, and change tens to tens of thousands! This...
...to phase out non-digital channels/services. The service should provide really clear guidance about which service to use and what to do about issues. Point 15 - Use tools for analysis...