...in and forcing software choices on their users. Recommendations The assessment panel believe that the service team need to be planning for what happens next for Government Gateway. The service...
...see the service proceed to Beta. We look forward to the team sharing feedback from the user research trip to China when they return for Live assessment. Summary of Original...
...be used to work these out. Looking at the KPIs and measures the team had established, for the Parliament website, we realised that web analytics would only be useful for...
...focus on the form format and style (form field length, readability, etc). The content designer should review the form copy and ensure it is clear and easy to understand. Both...
...this be carried out. A plan for addressing these concerns is in place, and provided that the team has the user research capacity going forward, then the panel is reasonably...
...for Enterprise Promotion, which individuals are nominated for to recognise their outstanding role in promoting the growth of business enterprise and/or entrepreneurial skills in others. The Queen’s Awards for Enterprise...
...though they did not clearly articulate a detailed plan for ongoing user research for assisted digital users. Performance data and tracking for assisted digital users was also limited and the...
...quite reasonable to comment on the combined Asian group. In other datasets it makes little sense because the data for the different Asian ethnic groups is quite different. For example,...
...for improvement. The team should continue looking at how to make the user journey as simple as possible, with particular attention to: the expiry time for the check code -...
I’m Catherine Hope, a Digital Performance Analyst for the Department for Work and Pensions. My job is to help teams creating digital services to measure their success, and to improve...