...abroad. Participants found it difficult to decide which item on the list was relevant to travelling to the EU, they missed important information because there was too much noise. The...
...to get Google Analytics to alias search terms as if they were page URLs. First, we created a separate View (formerly known as a Profile) to only show our internal...
...We are now working on adding summary emails to the Performance Platform so service managers and their teams can get data sent to them rather than having to visit us....
...charts and the words we use. While similar to user research, where researchers would talk to people who use the statistics, but it can help to get an “outsider’s” perspective...
...(MOJ) Prison Visits service last week to get feedback on how these modules are being used. Our first product audit The visit was the first product audit of the Performance...
...enable the team to use data to make improvements to the service. By the time of the Live assessment, the panel would expect the team to be able to demonstrate...
...who had also used that system. Feedback fed into user stories that went back to the developers and led to changes to the service, e.g. clarifying some of the requirements;...
...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
...clear research plan in place to allow them to continue to iterate the service in this way. The panel are pleased to see the team go above and beyond in...
...support transformation within the business as well as providing a better experience for users taking a sensible approach to privacy, data security and risk using appropriate tools and technologies to...
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