...ongoing user research is in place. The service requires users to provide their National Insurance number, though this is not strictly required to make a plea. For some users, providing...
...in the accelerator programme, who specified their degree of expertise in each topic related to the keywords. We then sent each mentor the applications which were more relevant to their...
...for teams within the Ministry of Justice who would like to undertake quasi-experimental impact evaluations using propensity score matching. Get in touch If you’d like to learn more about the...
Today we’re releasing a new performance dashboard for activity on GOV.UK. This shows total web traffic to the GOV.UK site, the most popular content on GOV.UK, and trends in the...
...to do this themselves online. The dashboard gives managers of the service useful information to help them improve its performance: what is the average cost per transaction? has the digital...
We’ve just launched 37 new content analytics dashboards onto the Performance Platform. We hope they will help people in government departments and agencies see at a glance how their content...
...research) during the beta phase to continue to iterate and evaluate the service. Plans, already in the backlog, to create funnels to see where users are dropping out and to...
Digital Self Assessment will replace the letters HMRC sends to self assessment customers with email alerts asking them to log in to the new tax account and see the same...
...and doesn’t conform to the style guide in relation to use of plain English. Essential legal terminology should also be explained in plain English. Good examples already resolved include adding...
...ability to deliver improvements to the service, both in the skills of the team and in the delegated power they had within a complex technical environment. Condition At the time...