...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
...we’ve been ‘hacking’ Google Analytics to gain useful insights into what our users are currently searching for on GOV.UK. On average, more than 100,000 internal searches are made daily on...
...happen or when indicators go above or below certain thresholds. We want to conserve our users attention, by pushing the data to them that they most need to act upon....
...worked, or if they need to try something else. Or sometimes the stories make government data available to the public in an easy-to-understand way. In all cases, the most important...
...useful in feeding insight into our development process. Our team is already planning our next product audit with the team at the MOJ’s Lasting Power of Attorney service. We’ll blog...
...to a service domain, the service team will need to remove all the guidance information from the first page of the service and work with GDS to include it on...
...alongside GDS who took on a role helping FCO manage the contract (at that point, FCO had limited internal expertise in service transformation). An additional supplier took on work to...
...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
...clear research plan in place to allow them to continue to iterate the service in this way. The panel are pleased to see the team go above and beyond in...
...develop and operate the service using multiple environments to allow full end-to-end testing and working towards a continuous integration model of deployment working in an agile way using appropriate methodologies,...
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