Searching the service manual - was it worth it?
...that it has helped that product’s intended users to achieve their needs. In the case of the manual, we wanted our users to be able to find what they wanted...
...that it has helped that product’s intended users to achieve their needs. In the case of the manual, we wanted our users to be able to find what they wanted...
...securing personal data in government services: Plan your response to incidents before they occur – maintain robust plans to detect, respond to and recover from any data incidents quickly and...
...useful in feeding insight into our development process. Our team is already planning our next product audit with the team at the MOJ’s Lasting Power of Attorney service. We’ll blog...
...service. These improvements will include: Providing users with clearer information to pre-empt queries. Emphasising use of the digital channel by default in the documentation used to initiate the use of...
...this situation, and to understand the types of common issues users are highlighting, we can use topic modelling. Finding hidden topics in comments The idea of topic modelling is that...
...users have needs too. In my next blog post I’ll tell you more about the dashboard itself. I’ll describe how we decided: what to include where to host it how...
...the team I used these indicators to create an automatic assessment tool in Python. I also iterated them to increase their predictive accuracy (by creating a new indicator, making the...
...t-SNE (t-Distributed Stochastic Neighbourhood Embedding). Dan fed this information into an algorithm called HDBSCAN to find meaningful groups, including one that contained appointments related to injections. Luke Stanbra from the...
...us provide trusted information to users and make sure other useful and trusted content from others is surfaced. Schema.org allows us to put in links to other pages with relevant...
...or die by the user’s ability to find what they need, so search and navigation are key to early user buy-in and adoption some tools have excellent metadata ingestion and...