Performance Anxiety
How does digital government in the UK compare to other countries? The Organisation for Economic Cooperation and Development (OECD) measures this in Government at a Glance. According to this report,...
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Pharmacies, people and ports: the Data Science Accelerator
...the NHSBSA to train other members of staff in using R Shiny and to invest in Shiny Server, allowing dashboards to be shared online. Using data science to understand People...
What we've been up to in performance analysis and opportunities ahead
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Categories:
Data insights, People and Skills, Performance Analysis
...to work closely with other colleagues to enhance overall insight. For example in GOV.UK, performance analysts and data scientists have worked together to combine advanced data analysis skills with domain...
Measuring complex digital services
Posted by:
Catherine Hope, Digital Performance Analyst, Department for Work and Pensions, Posted on:
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Categories:
Digital Service Standard, Performance Analysis, Uncategorized
...giving us information to allow them to return will “cost” the user in terms of number of interactions. Signing in might put people off using the digital service, because it...
Beyond checklists: critical thinking about data ethics, technology and AI
Posted by:
Michael Hodge – MLOps Strategy Lead, Ministry of Justice and Harriet Sands – AI Technical Specialist, NHS England, Posted on:
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Categories:
Data Ethics, Data literacy, People and Skills
...Age of the Machine by Hannah Fry, in February, Invisible Women by Caroline Criado Perez, in September. Counting: How We Use Numbers to Decide What Matters by Deborah Stone, in...
From fridge yetis to real results: how the HMRC app is helping people take control of their money and tax
Posted by:
Alice McCallum-Sealy, Senior Communication Manager, HMRC, Posted on:
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Categories:
Guidance, Uncategorized
...reflects HMRC’s longer‑term ambition to make it easier for customers to self‑serve on straightforward tasks. Decisions about what to prioritise, how to communicate and where to intervene are shaped by...
Personalised Registrations - Service Assessment
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...carrying out user testing and user engagement with user insight being used to drive future iterations of the service. The team were able to set out how their userbase is...
Payrolling Benefits in Kind - Alpha Assessment
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...for top slicing the pyramid of users and how the team will encourage transition to the payrolling service for the rest of the user types. Ensure that user research involves...
Rural Payments - Service Assessment
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...scrum/product team to improve the speed of delivery, and to allow more iterative improvements to user journeys through the service. Designs should be prototyped and put into user research before...
Report an Immigration or Smuggling Crime - Service Assessment
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...to an in-house user researcher. GDS were not assured how the current team would be able to design/test/code quickly without this support being in place, particularly for a Live service....