...bookkeeping products that users feel have intuitive interfaces for explaining financial transactions, and for locking transactions partially and permanently. If helpful, consider reviewing their approach. Assisted digital and digital take-up...
...channel for AD (e.g. the Visit Someone in Prison service) to form a plan for what to do when the call centre is closed. Analysis and benchmarking Seek examples from...
...complete and return to us with the information required. An online method (eFOR) for completing the form of return (referred to on page 1 of the paper FOR) which feeds...
...happens by sharing data in the right formats and channels, according to each user’s profile and level of knowledge. So we decided to share how we’ve approached this by understanding...
...to help people do amazing things and learn more myself. Arturas Eidukas - Data Scientist, Office for National Statistics I was working as an Economist in the Office for National...
...practice. Algorithmic tools increasingly support high-impact decisions affecting individuals, for example helping public servants assess eligibility for government programmes or benefits. Open and transparent communication about where, how and why...
...users. The assessment panel understand that the minimum viable product for the Service is for the delegating user to grant access to all of their HMRC online services and not...
...have tested elements of the service, and how they have made the scenarios more realistic. For example, they originally relied on dummy data for users to populate the form with....
...possible for people to use [the further recommendations were included in an annexe]. Summary The service meets the requirements for all but 2 of the service standard points for alpha,...
...beta. While the assessment panel believes that the service in general is following GOV.UK patterns, there are a few places where it is not, for example cancel buttons and filter...