...HMRC service landscape. These are services for which the service manager of Your Tax Account is not responsible for. This provides a significant challenge to the principal role of the...
...to require follow-up. The team should continue to explore user needs for support in more detail by thinking ahead to the requirements for a live service, for example, whether availability...
...having a user researcher in a team for two days a week is not enough, and suggest that one is allocated for a minimum of three days a week. Point...
...Data Ethicist role in the public sector, responsible for providing research and expertise, and to act as an agent for change. Having a Data Ethicist in teams will enable Data...
I took over the Head of Role for Digital Performance Analytics in December 2019, having been a civil servant for 13 months. Alongside the Head of Role post, I also...
...attend visa interviews, submit biometrics, etc. The information gathered through the EVW form is sent for checks prior to the scheduled travel, however there is no feedback to the applicant...
...Culture, Media and Sport (DCMS) compared Visit England star ratings for hotels and B&Bs with TripAdvisor scores (thank you to TripAdvisor for sharing a data extract). She had to overcome...
The Office for National Statistics (ONS) is the UK’s largest independent producer of official statistics and is the recognised national statistical institute for the UK. It is responsible for collecting...
...of the need for assisted digital support for around 400,000 pensioners as non-digital channels are phased out. It is refreshing to see assisted digital user needs being considered so equally...
Once a user’s Self Assessment return for the previous tax year has been processed their tax summary will become available for access through the newly released Your Tax Account service...
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