Introducing the service manual team
Since March 2015 a small, multidisciplinary team has been reassessing our understanding of users and the needs for the service design manual. Here's an introduction to what the team is...
Since March 2015 a small, multidisciplinary team has been reassessing our understanding of users and the needs for the service design manual. Here's an introduction to what the team is...
The service manual team is reassessing who the users of the service design manual are and what they need from it. We spent 4 weeks in discovery and this post...
...the UK does well at publishing open data and managing benefits from IT projects, but less well at take-up of digital services and engaging users with little formal education on...
...(VOA) The Business Properties Rental Information service allows users to submit information about a business property to the Valuation Office Authority (VOA); something that users are required to do under...
...how performance analysts work within an agile team. She gave some fascinating examples of how she works closely with user researchers to gain valuable insights on how users navigate a...
...we were able to about the detailed groups. However, if there is user interest we will consider producing summary reports for the five main groups, to provide a more comprehensive...
...such as RTextTools and RCurl, in just 13 lines of code, David was able to segregate the comments in to two groups: 1) those against and 2) those in favour...
...on a service.gov.uk domain. Reasons The team have shown that they have a good understanding of who their users are including buyers within government, organisations supplying to government, and those...
...We recommend the iPython notebook and R Studio as good applications for writing code. A good text editor is also extremely helpful (we recommend Text Wrangler). If your work firewall...
We’ve just launched 37 new content analytics dashboards onto the Performance Platform. We hope they will help people in government departments and agencies see at a glance how their content...