...crowdsourcing tool amongst its staff to identify keywords relating to the Norovirus. FSA staff identified over 70 keywords, and then whittled this list down according to how each word's popularity...
...be less comfortable, either with the technology or the content, tend to use a ‘hub and spoke’ model, where they use on-page navigation to move from central pages out to...
...to understand the progress organisations are making: this means we have to give our users easy access to consistent historical data to understand trends What we’re doing for our users...
...the tool will significantly improve user experience and internal management information, the FCO policy leads should consider methods to oblige/encourage as many posts as possible to use the service. Results...
...to to try and meet those needs. Plans are in place to test the AD service, and while there is still work to do to ensure scalability and continuity of...
...The platform lets service managers understand how their services are used and alerts them to any problems. This then leads to improvements in the service provided and a better experience...
...the recommendations from the initial Beta assessment. User Needs The team have adjusted the focus of ongoing user research to deepen their understanding of user needs, by specifically recruiting users...
...it to extract the “sign” and “scale” attributes sometimes used in UK data - important because these can turn profits into losses, and change tens to tens of thousands! This...
...to phase out non-digital channels/services. The service should provide really clear guidance about which service to use and what to do about issues. Point 15 - Use tools for analysis...
Tax Credits Change of Circumstances allows users to view and update the information used to calculate their tax credits. The aim is to offer an easy to use service that...
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