...bookkeeping products that users feel have intuitive interfaces for explaining financial transactions, and for locking transactions partially and permanently. If helpful, consider reviewing their approach. Assisted digital and digital take-up...
...channel for AD (e.g. the Visit Someone in Prison service) to form a plan for what to do when the call centre is closed. Analysis and benchmarking Seek examples from...
...complete and return to us with the information required. An online method (eFOR) for completing the form of return (referred to on page 1 of the paper FOR) which feeds...
...teams’ user needs for data and what we’ve learned whilst working with these data sources. Defining the scope It’s important to meet the team to understand what they want to...
...access to the data and are allowed to use it. And remember, that while the programme is for 3 months, you are only working on it for 12 days as...
...practice. Algorithmic tools increasingly support high-impact decisions affecting individuals, for example helping public servants assess eligibility for government programmes or benefits. Open and transparent communication about where, how and why...
...the online service independently. The service team must give early consideration to how they will open the source code for the Service to ensure that any small parts of code...
...have tested elements of the service, and how they have made the scenarios more realistic. For example, they originally relied on dummy data for users to populate the form with....
...possible for people to use [the further recommendations were included in an annexe]. Summary The service meets the requirements for all but 2 of the service standard points for alpha,...
...remote. The assessment panel recommends that future user research should be conducted in-person, and should be primarily task-based. The panel believes that it is more important that users can complete...
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