Auditing the Performance Platform with the MOJ
...useful in feeding insight into our development process. Our team is already planning our next product audit with the team at the MOJ’s Lasting Power of Attorney service. We’ll blog...
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What next for the Performance Platform
...happen or when indicators go above or below certain thresholds. We want to conserve our users attention, by pushing the data to them that they most need to act upon....
Mixing methods: a recipe for research success
Posted by:
Haur Kang - Performance Analyst at GOV.UK and Louise Petre - Senior User Researcher at GOV.UK, Posted on:
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Categories:
Data insights, People and Skills, Performance Analysis
...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
Family and Friends - Alpha Assessment
Posted on:
...the online service independently. The service team must give early consideration to how they will open the source code for the Service to ensure that any small parts of code...
Apprenticeship Applications - Service Assessment
Posted on:
...should also arrange for source code to be moved from https://github.com/Valtech-NAS to an organisation that doesn't include the name of the service supplier in order to avoid confusion over ownership...
Employment Intermediaries - Beta Assessment
Posted on:
...emailed on-line questionnaires, through Skype interviews, to attending trade expos, to face-to-face user testing. The service team had also shown an understanding of the advantages and disadvantages of the different...
Redundancy Payments: Claim for Loss of Notice - Service Assessment
Posted on:
...to a service domain, the service team will need to remove all the guidance information from the first page of the service and work with GDS to include it on...
Personalised Registration - Service Assessment
Posted on:
...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
Academic Technology Approval Scheme - Self Certification
Posted on:
...alongside GDS who took on a role helping FCO manage the contract (at that point, FCO had limited internal expertise in service transformation). An additional supplier took on work to...
Office for National Statistics (ONS) Website - Voluntary Service Assessment
Posted on:
...what the team needed to learn. Examples of research techniques used included one-to-one, face-to-face research, lab sessions, online task-based sessions, A/B tests, and click testing. The team completed 27 rounds...