...we’ve been ‘hacking’ Google Analytics to gain useful insights into what our users are currently searching for on GOV.UK. On average, more than 100,000 internal searches are made daily on...
...useful in feeding insight into our development process. Our team is already planning our next product audit with the team at the MOJ’s Lasting Power of Attorney service. We’ll blog...
...happen or when indicators go above or below certain thresholds. We want to conserve our users attention, by pushing the data to them that they most need to act upon....
...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
...the online service independently. The service team must give early consideration to how they will open the source code for the Service to ensure that any small parts of code...
...should also arrange for source code to be moved from https://github.com/Valtech-NAS to an organisation that doesn't include the name of the service supplier in order to avoid confusion over ownership...
...emailed on-line questionnaires, through Skype interviews, to attending trade expos, to face-to-face user testing. The service team had also shown an understanding of the advantages and disadvantages of the different...
...to a service domain, the service team will need to remove all the guidance information from the first page of the service and work with GDS to include it on...
...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
...alongside GDS who took on a role helping FCO manage the contract (at that point, FCO had limited internal expertise in service transformation). An additional supplier took on work to...