...we’ve been ‘hacking’ Google Analytics to gain useful insights into what our users are currently searching for on GOV.UK. On average, more than 100,000 internal searches are made daily on...
...useful in feeding insight into our development process. Our team is already planning our next product audit with the team at the MOJ’s Lasting Power of Attorney service. We’ll blog...
...happen or when indicators go above or below certain thresholds. We want to conserve our users attention, by pushing the data to them that they most need to act upon....
...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
...team and Improving the service: Support a multidisciplinary team to deliver the best possible product. The team should have access to specialist skills in the department to provide expertise in...
...the new Intranet for the Department of Health (DH). This replaces an old intranet called Delphi which started in 2003 and was rebuilt in 2008. The rebuild cost was £3m...
...grown thanks to the increased analytical capability afforded by their investment into their architecture and ability to harness this. Digital media analytics - BT Dr. Jagdev Panesar from BT BT’s...
...to share research and to get research feedback into the payment platform backlog. It would be helpful to hear more about how the research is integrated into the wider product...
...allows you to link the MP making a speech to what expenses they claimed, how often they attend Parliament, their interests and how they have voted. The information is under...
...data analysis and data science to find answers to common questions. This has helped us to go into more detail than we might normally do on government blogs, and to...