...assessment we expect to see a more regular and methodical approach to formal user research, which is sustainable and incorporated into the continuous improvement process. The current approach, although with...
...who had also used that system. Feedback fed into user stories that went back to the developers and led to changes to the service, e.g. clarifying some of the requirements;...
...clear research plan in place to allow them to continue to iterate the service in this way. The panel are pleased to see the team go above and beyond in...
...government service performance data. The platform provides direct integration into several online analytics tools, including Google Analytics. Data is collected into a database via the API using Python and JSON....
...what the team needed to learn. Examples of research techniques used included one-to-one, face-to-face research, lab sessions, online task-based sessions, A/B tests, and click testing. The team completed 27 rounds...
...is open to all UK public sector staff, including central and local government. Depending on the level of interest for the data visualisation branch, we may need to prioritise analysts...
...priority user needs. Clearly there is some way to go, especially with regard to the systems which providers will use to record and communicate the outcomes of telephone and in-person...
...for users currently relying on friends and family. Gathers evidence that the full end-to-end user journey (from when the user starts to seek information about the service through to when...
People Finder aims to be provide an accurate, easy to maintain search service for staff to find where, when and with whom staff work within MOJ HQ. Currently used by...
...including a specific exit survey for this service and continued use of analytics. Increased value will be added as more users have access to the service. The user researcher is...