...for users currently relying on friends and family. Gathers evidence that the full end-to-end user journey (from when the user starts to seek information about the service through to when...
People Finder aims to be provide an accurate, easy to maintain search service for staff to find where, when and with whom staff work within MOJ HQ. Currently used by...
...including a specific exit survey for this service and continued use of analytics. Increased value will be added as more users have access to the service. The user researcher is...
...a way to notify users of revoked licences within the digital journey. User needs and research The team used a number of different sources of insight to identify user needs...
...be tested with colleagues at Innovate UK. The plan is to tune the input and model parameters to see how to get the most out of them. Do you have...
Aiming to be data-centric Like most organisations today, the Ministry of Justice (MoJ) wants to use its data more effectively. The goal is to make sure that people making decisions...
...that with what you think would be optimal, or testing your users’ comprehension of the information with questions that ask users to explain back to you what they understand in...
...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
...available and some examples of use, but it feels too early to say which is most likely to have long-term value. Get involved We’re interested in how others across government...
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