...that people who are new to the project can be easily brought up to speed. These documents provide a structure to add to and update as we learn more about...
...contributed a how-to guide on understanding basic metrics - the first in a series of articles on content performance. Also on the GOV.UK blog, Alice Newton has written about the...
...correlated with previous outbreaks of the Norovirus (the use of keywords change with each new outbreak of the virus). Factor analysis was then used to group the keywords into sets....
...Platform, a process we'll use to help prioritise the development of new platform features. Our user researcher and one of our developers attended the audit with me. During the audit,...
...to the new infrastructure later in the day. The database that provides the data, will also be put into a 'read-only' state. This means that the facility to manually upload...
...of the service standard) It’s accepted that the current service cannot be benchmarked as analytics are not installed. It’s also essential that the new service meets user needs. The assessment...
...not yet include: the Court of Protection’s process to appoint a deputy the initial assessment and guidance provided by OPG to a newly-appointed deputy support for professional deputies processes relating...
...our mind. We knew that a large part of the project would be to monitor how well the service is doing in order to continuously improve. As any digital department...
...to user needs that are emerging from the research. For example, having spoken to around 60 people the team identified a new user type – the claim chaser. The team...
...the service team continue to monitor potential need for assisted digital support as more user groups are migrated to the service. As new digital services are added to the portal,...
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.