...more on what users do and what works for them, rather than asking for them for feedback. For example, the panel noted that the A/B user research the team explained...
This week we released a performance dashboard for the Environment Agency's waste carrier registration service. It's one of our 'exemplar' services, which we're making simpler, clearer and faster to use,...
...point of view of defined and evidence-based user needs rather than stakeholder opinions, design issues about the choice between optimising for efficiency and optimising for accuracy and completeness in search...
...user needs for government services is 'how quickly can i get my thing'. This can be benefits, a registration, an application etc. We already show ‘Time on Transaction’ for Application...
...allowed him to make significant decisions in a timely manner, for example challenging the need for signatures which are prominent on the existing paper form, yet have little functional use...
...the service team now needs to see this part of the service being used in anger in order to learn more about demand for Assisted Digital support both for this...
...for users of the Performance Platform. So we asked them for ideas for the agenda... What works for you? What causes migraines? Is there anything that we could team up...
...service. The policy intent, (for employers to have more control over the training providers they use) is a user need for some employers but possibly not all, as some will...
...Research to develop a deep knowledge of who the service users are and what that means for the design of the service. Low-skilled users had been recruited for some of...
...for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although these haven’t...