...what the team needed to learn. Examples of research techniques used included one-to-one, face-to-face research, lab sessions, online task-based sessions, A/B tests, and click testing. The team completed 27 rounds...
...to a service domain, the service team will need to remove all the guidance information from the first page of the service and work with GDS to include it on...
...we’ve been ‘hacking’ Google Analytics to gain useful insights into what our users are currently searching for on GOV.UK. On average, more than 100,000 internal searches are made daily on...
...useful in feeding insight into our development process. Our team is already planning our next product audit with the team at the MOJ’s Lasting Power of Attorney service. We’ll blog...
...happen or when indicators go above or below certain thresholds. We want to conserve our users attention, by pushing the data to them that they most need to act upon....
...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
...worked, or if they need to try something else. Or sometimes the stories make government data available to the public in an easy-to-understand way. In all cases, the most important...
...team and Improving the service: Support a multidisciplinary team to deliver the best possible product. The team should have access to specialist skills in the department to provide expertise in...
...the new Intranet for the Department of Health (DH). This replaces an old intranet called Delphi which started in 2003 and was rebuilt in 2008. The rebuild cost was £3m...
...noted that the team had put in place telephone and face-to-face assistance. However, the team needs to put into place proper AD testing in order to demonstrate that the channels...