...to work together in a loosely coupled but co-ordinated way both within and across government departments. One way to work towards this is through shared standards, guidance and patterns. However,...
...service, such as the Public Enquiry Line team, and any insights are incorporated back into the service design. Design The team have evidence to show that users are able to...
...reform how individuals register to vote. Instead of the ‘head of the household’ supplying the details of all people living at the same address (which can result in fraud and...
...understanding of the target user group was reached. This research could have included contextual research with target users to understand their experience of finding themselves in debt to the government,...
...this fee in order to access the NHS before they are granted leave to enter/further leave to remain in the UK. Department / Agency: Home Office Date of Assessment: 21/1/2015...
...we made was the desire to find out how long things take to do. These two pictures show where service teams put ‘Time on transaction’ (how long it takes a...
...within DVLA. Since the tool’s back-end is provided by Salesforce’s platform, minimal software development has been required in-house to integrate the tool into DVLA’s service flows. However, some customisation has...
...to remove unnecessary risks and issues from the service. The service is unable to perform end-to-end testing in an environment identical to live due to the numerous integrations with legacy...
Urmy explains how to connect to the Performance Platform Last week we held the first ever Performance Platform user forum. We've wanted to have a get together for a while...
...to to try and meet those needs. Plans are in place to test the AD service, and while there is still work to do to ensure scalability and continuity of...