...is presented to the portfolio board, which approves its transfer to completion. To help actualise the project's benefits, the team employs agile delivery practises, such as sprint goals and user...
...who had also used that system. Feedback fed into user stories that went back to the developers and led to changes to the service, e.g. clarifying some of the requirements;...
...progress has been made since the first assessment with regards to putting users first and undertaking user research. However, there are a number of areas which need to be addressed...
...service. Measuring and comparing user satisfaction between both services will allow the team to focus on any dissatisfied users, or difficult user journeys and take steps to improve the service...
...wanted to use computer vision to identify vehicles from a CCTV feed. By tracking and counting vehicles in this way, he hoped to discover patterns that could help TfL make...
...priority user needs. Clearly there is some way to go, especially with regard to the systems which providers will use to record and communicate the outcomes of telephone and in-person...
...during alpha and private beta to iterate and improve the service based on the needs of users was very encouraging and we are looking forward to seeing how the service...
Aiming to be data-centric Like most organisations today, the Ministry of Justice (MoJ) wants to use its data more effectively. The goal is to make sure that people making decisions...
...for users currently relying on friends and family. Gathers evidence that the full end-to-end user journey (from when the user starts to seek information about the service through to when...
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
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