...two caveats, however. How long users spend on each question isn’t that easy to measure. However, we felt this was acceptable, as the alternative would be to take a completely...
...assisted digital (AD) users to understand their barriers, so could not show how proposed support meets user needs. The service was too early in development to meet the service standard...
...code will lead to other services learning how to expose similar functionality in that manner. It should also provide working code for ideas that could potentially be taken to the...
...to work together in a loosely coupled but co-ordinated way both within and across government departments. One way to work towards this is through shared standards, guidance and patterns. However,...
...further KPIs that they will use to track success: percentage of users who use the ‘save and return’ feature and percentage of professional users who use the service interface to...
...it was intended to meet and were planning iteratively to continue your development towards this. Recommendation: consider increasing your user feedback opportunities to align with product releases to gain faster...
...to better understand how well their content work is performing. The team uses agile methodology to deliver our work, which involves daily stand-ups to provide updates, fortnightly sprint planning, retrospective...
...continue user research to identify user needs within the scope of the ministerial initiative, and if necessary change the scope of the policy to ensure it meets user needs iterate...
...to resolve this. Multiple items in one cell/column This is also not uncommon. One solution is to use the ‘text to columns’ function to separate text. Multiple formats in one...
The webchat tool will allow users to interact online with a DVLA advisor to assist them in their online transaction or to provide information to answer an enquiry. The tool...
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