Registered Traveller - Service Assessment
...user research into the backlog the team’s success in putting user needs first and working in an agile, iterative way in a complex stakeholder, policy and security environment the effort...
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Change of Address (Visas) - Self Certification
...revised the service resulting in a service that users can use first time unaided. There is a team in place to work with the service manager to monitor and improve...
Getting started with data science
...general introduction to data science, we recommend Wikipedia, the Data Scientist’s Toolbox and Data Science Central. Drew Conway's diagram is an introduction in itself... Choose a project This is perhaps...
Claim Personal Independence Payment - Service Assessment
...to learn that: The team have overcome internal barriers to in-home contextual research, and begun a programme of in-home research with 6 interviews planned per sprint. The team have adopted...
Using a federated model for API discovery in government
Posted by:
Bethan Palmer, Data Standards Authority Developer, Central Digital and Data Office, Posted on:
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Categories:
Data Standards, Guidance, Implementation, People and Skills
...leads to a much larger attack surface makes it easier to design services that don’t require users to fill in the same information in multiple places saves computing resources -...
Building the Future with Data: Homes England’s Data Platform
Posted by:
Pippa Harflett – Senior Data Engineer, Homes England, Posted on:
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Categories:
Data Engineering
...England’s Data Platform? Imagine a user who wants to analyse a dataset. They might log into a website, download a file, and then create graphs or run some statistics to...
Foreign Operator Payment System – Service Assessment
...with real users has been carried out to date, much of the feedback gathered was incorporated into the services design. There is a commitment to visit operators and observe the...
Improving customer insights: the merits of using LASSO
In a world where online surveys are often distributed to understand user needs, the main challenge is no longer the gathering of data but dealing with the vast quantities of...
Spotting bugs using statistical methods
...data we collect could be used to flag up problems inbetween testing. The investigation centred on analysing the characteristics of those users who start but fail to complete services. For...
VAT Mini One Stop Shop - Live Assessment
...sections which require integration. It is very difficult to judge whether the service is simple and intuitive for users to succeed first time as user research has been limited to...