...leads to a much larger attack surface makes it easier to design services that don’t require users to fill in the same information in multiple places saves computing resources -...
...with real users has been carried out to date, much of the feedback gathered was incorporated into the services design. There is a commitment to visit operators and observe the...
In a world where online surveys are often distributed to understand user needs, the main challenge is no longer the gathering of data but dealing with the vast quantities of...
...data we collect could be used to flag up problems inbetween testing. The investigation centred on analysing the characteristics of those users who start but fail to complete services. For...
...sections which require integration. It is very difficult to judge whether the service is simple and intuitive for users to succeed first time as user research has been limited to...
...ongoing user research is in place. The service requires users to provide their National Insurance number, though this is not strictly required to make a plea. For some users, providing...
...for teams within the Ministry of Justice who would like to undertake quasi-experimental impact evaluations using propensity score matching. Get in touch If you’d like to learn more about the...
Today we’re releasing a new performance dashboard for activity on GOV.UK. This shows total web traffic to the GOV.UK site, the most popular content on GOV.UK, and trends in the...
...to do this themselves online. The dashboard gives managers of the service useful information to help them improve its performance: what is the average cost per transaction? has the digital...
...and doesn’t conform to the style guide in relation to use of plain English. Essential legal terminology should also be explained in plain English. Good examples already resolved include adding...
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