...within DVLA. Since the tool’s back-end is provided by Salesforce’s platform, minimal software development has been required in-house to integrate the tool into DVLA’s service flows. However, some customisation has...
In 2022, we launched our ICO25 strategy to transform the Information Commissioner’s Office (ICO) into a regulator fit for the digital age. Central to this was creating a robust data...
...feel like a hindrance - in fact sharing screens is a useful way to look at code together. I also took part in weekly stand-ups with small groups from across...
...learned. It will be critical to continue this relationship in order to ensure users have a common experience between services, and to ensure efficient use of taxpayer money. The service...
...these problems we needed to focus down on a smaller problem. Instead of attempting to automatically classify all surveys into all classes like a human classifier would, we focussed instead...
...charts and the words we use. While similar to user research, where researchers would talk to people who use the statistics, but it can help to get an “outsider’s” perspective...
...the flaws in how Google Analytics calculates time on page and session duration, then went on to show us how to use timer scripts to increment a custom metric every...
...Informing the use and interpretation of ethnicity data These reports will discuss: how we use relative likelihoods to understand how big disparities are between different ethnic groups the impact of...
...code will lead to other services learning how to expose similar functionality in that manner. It should also provide working code for ideas that could potentially be taken to the...
...service, such as the Public Enquiry Line team, and any insights are incorporated back into the service design. Design The team have evidence to show that users are able to...
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