...enabling users to find the content that they need faster and with ease. So, to improve users’ experience, we investigated whether we could use machine learning on GOV.UK to generate...
...noticeable that the assisted digital work done had delivered a better service for all users, not just assisted digital users, and the panel would like to encourage the team to...
...the need to scan documents) and to improve the end-to-end user journey for assisted digital users (by making changes to how delegation to another person is handled). They identified peak...
...to generate actionable insight. Show how insight from user research, analytics data, technical and security requirements, etc, is used to create production stories which are developed, tested and integrated into...
...issues, and the tool then uses s open data to predict how your decisions will affect the city and its future population in 2036. Finally, I was most moved by...
...new digital propensity user groups for products and services. The goal of the modelling was to understand how these changing customer profiles would affect users' willingness and ability to use...
...examples of the public dashboards GDS use to make data about site performance available. And he also, given the GDS commitment to Open Source, shared the code we use to...
...own (ie non-duty) solicitors during Beta development to identify user needs and likely demand for support. The team also need to develop a plan to test proposed assisted digital support...
...contribute to improvements in the development, design and deployment of algorithmic tools across the public sector. It enables those who build, deploy, use, or regulate these tools to identify any...
...the tool attached to the ‘Take a registration off a vehicle’ service. This was simply to provide context on how the tool will be used, but the service itself was...
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