...progress has been made since the first assessment with regards to putting users first and undertaking user research. However, there are a number of areas which need to be addressed...
...to use and intuitive enough for users to use first time unaided you should: define what 'success' for a non-publishing user looks like review/revise colour contrast and font size from...
...service. Measuring and comparing user satisfaction between both services will allow the team to focus on any dissatisfied users, or difficult user journeys and take steps to improve the service...
...who had also used that system. Feedback fed into user stories that went back to the developers and led to changes to the service, e.g. clarifying some of the requirements;...
...blogged to share what we’ve done, so here’s a roundup of some of the most interesting ideas. 1. How to create heatmaps to summarise user navigation This post first talks...
...of research, talking to users of the website and users of the publishing tools. The team also benchmarked the beta website against the existing site by testing tasks that users...
...to be a great way of improving my skills and making my job easier day to day. So I went to our November meetup looking forward to connecting with colleagues...
...is presented to the portfolio board, which approves its transfer to completion. To help actualise the project's benefits, the team employs agile delivery practises, such as sprint goals and user...
...priority user needs. Clearly there is some way to go, especially with regard to the systems which providers will use to record and communicate the outcomes of telephone and in-person...
...for users currently relying on friends and family. Gathers evidence that the full end-to-end user journey (from when the user starts to seek information about the service through to when...