...department will be challenging. But at the same time the user needs statements indicate that users wish to obtain relevant information "so that I don’t get into debt or miss...
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
...and built personas, representing clusters of people who exhibit similar motivations and behaviour patterns. If you’re interested in how to use Activity Theory to build personas, we will be writing...
...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
...Authority, as well as users of GOV.UK Registers, to develop new guidance to help government organisations to publish their own reference data. The historical registers will be made available via...
...the remit to only include posts relating to technical aspects of data work we’re doing in GDS. We’ll only feature posts from performance analysts and data scientists which will serve...
...types of insights the council has been able to gain from the dashboard. Our focus remains on central government but we are keen to build a platform that can be...
...seen a 5% fall in the total costs of the services for which data is available – where total service costs run into billions of pounds, this is a significant...
...place to measure where bottlenecks are occurring in the process. Focusing on these metrics will support more data-driven design decisions in future iterations. Recommendations User needs The main focus of...
...that will complete the registration for them, however there is insufficient evidence to support decisions made around this provision. The assisted digital support does not incorporate digital inclusion approaches. Recommendation:...
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