...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
...at GDS (this blog) and Data in Government. To date we’ve used the Data at GDS blog to talk about the technical side of what we do: how we use...
...post. Manual eligibility checks are a pain for users Around 50% of government services require users to prove their eligibility. This often means the user digging out a letter or...
...to stay close to. We gained some new customers too, as for the first time there was interest in users’ activity in the run -up to claiming UC. Some active...
...department will be challenging. But at the same time the user needs statements indicate that users wish to obtain relevant information "so that I don’t get into debt or miss...
...and built personas, representing clusters of people who exhibit similar motivations and behaviour patterns. If you’re interested in how to use Activity Theory to build personas, we will be writing...
...Authority, as well as users of GOV.UK Registers, to develop new guidance to help government organisations to publish their own reference data. The historical registers will be made available via...
...the remit to only include posts relating to technical aspects of data work we’re doing in GDS. We’ll only feature posts from performance analysts and data scientists which will serve...
...seen a 5% fall in the total costs of the services for which data is available – where total service costs run into billions of pounds, this is a significant...
...types of insights the council has been able to gain from the dashboard. Our focus remains on central government but we are keen to build a platform that can be...
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