User feedback is one of the most direct ways that the Government Digital Service (GDS) learns about user experience. It helps us identify problems, learn what is working, and hear...
...we decided to go with Performance analyst. In GDS, we focus on understanding user needs and measuring how well our content and services perform in meeting those needs. This title...
We’ve written a lot recently about how we’re building the GOV.UK of the future. This means making things easier for users through things like considering voice assistants and building step...
...a post every week telling a new data story. Next week, we’ll look at what a deep analysis of the articles on GOV.UK reveals about the lifespan of government news....
...the LASSO regression method recommends fewer actions than GLM, but achieves nearly the same degree of user satisfaction. A total of 28 actions will address 93.56% of the user needs,...
...happens by sharing data in the right formats and channels, according to each user’s profile and level of knowledge. So we decided to share how we’ve approached this by understanding...
...version of the stacked chart. The new version of the stacked chart, made clearer following user feedback. Going guerrilla GDS shares offices with the Food Standards Agency, Medical Research Council...
...create the heatmap report, I set up a new View in Google Analytics to track how users were navigating the top-level sections. I made a series of filters to aggregate...
...need or just an opportunity someone spots for using an innovative approach. Often to meet the user need, it requires a new product or service to be built. This new...
...see that the analyst is working closely with the user researcher. The team is exploring how and why users drop out of the service. Recommendations The panel was pleased that...