Testing times
...version of the stacked chart. The new version of the stacked chart, made clearer following user feedback. Going guerrilla GDS shares offices with the Food Standards Agency, Medical Research Council...
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How to create heatmaps to summarise user navigation
...create the heatmap report, I set up a new View in Google Analytics to track how users were navigating the top-level sections. I made a series of filters to aggregate...
Data science is a team sport
Posted by:
GDS Data Science team, Posted on:
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Categories:
Data science, Machine learning, People and Skills
...need or just an opportunity someone spots for using an innovative approach. Often to meet the user need, it requires a new product or service to be built. This new...
Civil Legal Advice - Service Assessment
Posted on:
...see that the analyst is working closely with the user researcher. The team is exploring how and why users drop out of the service. Recommendations The panel was pleased that...
What’s next for the Performance Platform?
...performance platform. If you’re a user of the data, get in touch to take part in our user research. We'd also like to partner with services to develop clear guidance...
Pharmacies, people and ports: the Data Science Accelerator
...How Data Science Can Help User Research Kieron Kirkland from GDS wanted to understand how Natural Language Processing could support user research. User Researchers deal with vast amounts of qualitative...
Measuring complex digital services
Posted by:
Catherine Hope, Digital Performance Analyst, Department for Work and Pensions, Posted on:
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Categories:
Digital Service Standard, Performance Analysis, Uncategorized
...feel high, compared to similar services? How many sessions it takes a user to complete the process now. Whether users are looping through the pages of the process, which might...
Centre for Defence Enterprise Portal - Self Certification
Posted on:
...the standard included: User needs and assisted digital Strong understanding of users and their needs, extensive programme of research including significant face-to-face element. Good understanding of user devices/behaviours and assisted...
Making the most of real-time data
Product analysts on GOV.UK can access a vast amount of user behaviour data through web analytics. We’re always looking for different ways to mine this information to discover new and...
Redundancy Payments – Service Assessment
Posted on:
...ensure that each step of the user journey is measured, and the data is interpreted, so that drop-out points and other problems can be identified and fixed. The new hosting...