...help with this. SLC should also consider the use of search analytics to help match users' language and help frame potential points where users have questions. 4. Improve User Interface...
...of claims, improve user experience and save money. https://www.gov.uk/transformation/court-claims Department / Agency: MOJ Date of Assessment: 27/2/2014 Moving to: Public Beta Result: Not passed Lead Assessor: H. Garrett Service Manager:...
...Platform, a process we'll use to help prioritise the development of new platform features. Our user researcher and one of our developers attended the audit with me. During the audit,...
...advise users, so that they can self-service, leading to minimal additional support being required. https://www.gov.uk/transformation/apprenticeships Department / Agency: BIS / SFA Date of Assessment: 17/04/2014 Assessment Stage: Alpha review Result...
...user research that had been done so far and its plans to continue to iterate the service based on research, data and user feedback. The strong multidisciplinary team will remain...
Out of date notifications We recently enabled notifications to let our users know if their data is out of date. This means users get an email reminder when they need...
Licence: Creative Commons Attribution Felix Burton This blog was set up three years ago to communicate trends and insights GDS has gathered from data analysis, user research and building the...
...Recommendations The panel noted the following recommendations. The team should: Continue regular user research with fleet company staff using real data. Further investigate the potential user need to provide the...
...presentations: Influencing customer behaviour using A/B testing Anish Mehta, Behavioural Trials Programme Lead & Faye Churchill, Digital Self Assessment Service Manager, HMRC Anish and Faye introduced a new paperless service...
...the page users searched from, their search term, and the page they went to next, giving us a clearer view of search journeys and user needs. Search Destination Page In...
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