...and methods like Bonferroni corrections and chi-squared tests. I am now learning how to analyse language to help improve user experience and findability, which is completely new to me. I...
...sessions or pageviews to individual users and give you even better data to play with. Over to you The code I used to perform the analysis is shown below. If...
...tools actually collect and process data, and how to use them to better understand how users interact with digital services. Finally, we heard more about how analytics can be turned...
...is not enough To deliver a successful service, a team needs to understand how all the elements involved work together to meet users’ needs. This means including the performance of...
...parts at this stage. First, the team did not present an end-to-end service. The team should be able to describe what the gaps are and how they plan to address...
...surprising: 53% of the time, manual coders disagreed about how a survey should be coded. We can see this in the chart below, which shows how often volunteer coders applied...
This posts outlines our steps to producing web heatmaps with the help of Google Analytics. It follows my recent post on how heatmaps can show how users navigate around GOV.UK....
...is one thing. Getting them to regularly review that data is another. So I’ve begun to experiment with emailing the data to them. Google Apps Script is similar to JavaScript...
...the need to scan documents) and to improve the end-to-end user journey for assisted digital users (by making changes to how delegation to another person is handled). They identified peak...
...evidence was shown of how research has translated into improvements to the service. Progress on content design - the service looks better at each assessment and there is clear evidence...
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