Digital Forms - Beta Assessment
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...service is not currently at a standard to move into public beta, there is a longer term vision, sustainable team and infrastructure in place to be able to quickly build...
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Joining GDS as a Performance Analyst
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Haur Kang - Performance Analyst at GOV.UK, Ivan Franco and Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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...to better understand how well their content work is performing. The team uses agile methodology to deliver our work, which involves daily stand-ups to provide updates, fortnightly sprint planning, retrospective...
Automating the emailing of a Google Sheets dashboard
...to do this the first time you run it The script needs to be saved and authorised The code You can paste the code straight into the script editor window....
Using machine learning to classify user comments on GOV.UK
...these problems we needed to focus down on a smaller problem. Instead of attempting to automatically classify all surveys into all classes like a human classifier would, we focussed instead...
Performance Platform: 5 themes and 7 personas
...is not enough To deliver a successful service, a team needs to understand how all the elements involved work together to meet users’ needs. This means including the performance of...
Introduction to performance analysis for Digital and Technology fast streamers
...how performance analysts work within an agile team. She gave some fascinating examples of how she works closely with user researchers to gain valuable insights on how users navigate a...
Registered Traveller - Service Assessment
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...evidence was shown of how research has translated into improvements to the service. Progress on content design - the service looks better at each assessment and there is clear evidence...
Tax-Free Childcare - Service Assessment
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The service will use this report to inform continued development in the interim until they plan to move to private beta development in autumn 2016 when a further assessment will...
How to create heatmaps to summarise user navigation
...To obtain a more comprehensive picture of navigations I wanted to include exit behaviour, which I decided to break down into 2 types. The first was ‘bounce’ exits, in which...
Civil Legal Advice - Service Assessment
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...the need to scan documents) and to improve the end-to-end user journey for assisted digital users (by making changes to how delegation to another person is handled). They identified peak...