...the supplier reduces the ability to get the rapid feedback from users needed to iterate. Research and design taking place in a separate location from the development introduces significant communication...
...to it. We are still iterating both the structure and tagging approach for the topic taxonomy, and there are various ways that the semantic vectors can be used to inform...
...that with what you think would be optimal, or testing your users’ comprehension of the information with questions that ask users to explain back to you what they understand in...
...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
...available and some examples of use, but it feels too early to say which is most likely to have long-term value. Get involved We’re interested in how others across government...
...at GDS (this blog) and Data in Government. To date we’ve used the Data at GDS blog to talk about the technical side of what we do: how we use...
...post. Manual eligibility checks are a pain for users Around 50% of government services require users to prove their eligibility. This often means the user digging out a letter or...
...department will be challenging. But at the same time the user needs statements indicate that users wish to obtain relevant information "so that I don’t get into debt or miss...
...sessions, DataConnect21 is a place for beginners too. From those with a casual interest in getting moving with their first data project, to simply wanting to find out how to...