Visas - Service Assessment
...that service did not fully meet the following criteria: 1. Understand user needs. Research to develop a deep knowledge of who the service users are and what that means for...
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How to create heatmaps to summarise user navigation
...some columns, renamed the labels, formatted the cells and deleted anything that wasn’t needed. After this phase, this is what the table looked like: The table tidied up Exit behaviour...
New ways to analyse site search journeys
...is still available, but this just gives you the page path for each search query (‘/search’ for GOV.UK searches) rather than the next page after the search results. For years...
Civil Legal Advice - Service Assessment
...for digital take up but as this may be particularly challenging for this service, the panel recommend that the service team develop their plan with the GDS digital take up...
Using sentiment scoring and changepoint analysis to spot problems in services
...link captures two comment fields asking for ‘What you were doing’ and ‘What went wrong’ along with details like the page that the user was on. This is really useful...
Pay HMRC – Beta Assessment
...stress that all of the components for success are in place. The HMRC team showed capability and commitment and for reassessment, the panel would like the team to ensure the...
Data Science Accelerator Programme - project update
...title) and corresponding coded fields (i.e. Standard Occupation Codes (SOC)) that were manually assigned by operators. This data was suitable for supervised machine learning and he developed Naive Bayes Classification...
Tax Credits Change of Circumstances - Beta Assessment
...of proposed support in beta. The team has a good strategy for digital take-up next year but will need to think beyond that for the Live assessment. Analysis and benchmarking...
Setting up a performance framework for the UK Parliament website
...be used to work these out. Looking at the KPIs and measures the team had established, for the Parliament website, we realised that web analytics would only be useful for...
COVID-19 data on ‘Ethnicity facts and figures’
Posted by:
Rachel Beardsmore - Head of Data Acquisition and Dissemination, Race Disparity Unit, Posted on:
-
Categories:
Data insights, Statistics
...the central source of data about ethnic groups, our website needs to provide this evidence. This blog post explains what we’re doing to expand the evidence base, both for short-term...
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