...that HMRC is offering to Self Assessment customers. They explained how behavioural insights and A/B testing were used in the live service to increase sign up rates. It demonstrated the...
...in the Land Registry data where the increase in pageviews was linked to an increase in the number of pages. Jobseeker Allowance pageviews over time showing changepoint In this case...
...was tested with ‘ten tame users’ in Dorset House. This wouldn’t be considered sufficiently objective to gain meaningful, actionable insight although content and user experience expertise is available in the...
...for this service, including approaches to digital inclusion that will help users build digital skills and lessen long term need for further support the team’s efforts to use stakeholder channels...
...it to extract the “sign” and “scale” attributes sometimes used in UK data - important because these can turn profits into losses, and change tens to tens of thousands! This...
...the recommendations from the initial Beta assessment. User Needs The team have adjusted the focus of ongoing user research to deepen their understanding of user needs, by specifically recruiting users...
...to it. We are still iterating both the structure and tagging approach for the topic taxonomy, and there are various ways that the semantic vectors can be used to inform...
...we’ve been ‘hacking’ Google Analytics to gain useful insights into what our users are currently searching for on GOV.UK. On average, more than 100,000 internal searches are made daily on...
...a team to take on board the recommendations and use them to improve the service, making it better for users. In fact, maybe the most satisfying thing about working on...
...and academia, who are interested in identifying a standard that could solve this problem. In providing input to this Challenge, you should consider: whether there are user needs we have...