...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
...to show users what to do rather than having to tell them. There appears to be still a lot of jargon in the microcopy, particularly around the bookkeeping information requested....
...Cabinet Office Government Grants team to discuss the problem they were trying to solve and how data science could help. Working closely with experts from relevant departments is an important...
...schema’s new enhancements to help our response to the Coronavirus. One enhancement we have started using is the SpecialAnnouncement collections of tags to help surface the most useful public service...
...a shared CJS linked dataset. Using Splink, the dataset will bring together Police, CPS and MoJ data to provide new insights into policy, performance, and efficiency of the whole end-to-end...
...the Service Manager training deck We’re keen to hear about the performance data issues you’re grappling with day to day. Please do get in touch and we’ll invite you to...
...user need for accurate, frequently updated river level data. This gave rise to February's Flood Hack and fed directly into the cross-government work we've been doing to better address the...
...service standard. GDS are very pleased to be adding a digital service to GOV.UK that is on track to demonstrate it is so good users will prefer to use it....
...for offline contact. Support has been designed to be scalable to cope with a likely peak in demand close to the claim deadline. The service should now work to provide...
...a navigational aid. However, when compared to the wider GOV.UK site, that figure doesn’t appear quite so bad. 4% of all GOV.UK visits use site search (with a total of...
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.