...to work together in a loosely coupled but co-ordinated way both within and across government departments. One way to work towards this is through shared standards, guidance and patterns. However,...
...or other exploratory methods. In addition to end consumers, it might also usefully involve other players in this space e.g. people from the pensions industry, independent financial advisers (IFAs) etc....
...the team take part in observing user research, so that the team help keep users in their mind through development. The panel were pleased to hear how the service manager...
...way to visualise this is to plot out all your features on two axes: how many people use a feature, and how often. Matt wrote about our first one here....
...to stop them. When this was done, we divided these metrics into groups. These were organised by those that we felt were most useful, and those that were useful to...
...To obtain a more comprehensive picture of navigations I wanted to include exit behaviour, which I decided to break down into 2 types. The first was ‘bounce’ exits, in which...
...seeking the information in the Tax Summary but once they see it they enjoy interacting with the information and are interested in how their taxes are spent. The service should:...
...assisted digital user needs and put in place and test proposed support through all relevant channels. User research must include assisted digital users who are unable to use or access...
...from the private beta service in order to more fully understand the primary needs of users affected by PAYE income tax. In particular, the service needs to evolve to a...
...methods of interaction with their users. They had conducted extensive and, in in the panel’s opinion, sensible research to uncover users with assisted digital (AD) needs. The panel agreed with...