Should you enable users to save their answers so that they can return to your digital service? And how do you make a data-driven decision?
We recently held our first virtual cross-government Performance Analyst Community of Practice meet-up. Clare and Olivia review the event and share what’s next for the community.
Gemma Elsworth, Head of Digital Performance Analytics at DWP, looks back on the challenges and achievements of her first 6 months in the role.
Mixing methods is an approach to research which combines quantitative and qualitative data. Haur and Louise describe how they have used this approach working in the EU Exit Citizen Readiness team at GOV.UK. As a performance analyst, I (Haur) predominantly …
Data democratisation is a hot topic for analysts, so at the Government Digital Service we wanted to share how we’ve approached this by understanding teams’ user needs for data and what we’ve learned whilst working with these data sources.
Four years ago we redefined our role in GDS. Since then we've built an active community of practice across government and worked to build a 'data culture' within product teams. Find out what we've done and our plans for the next year.
Digital analytics and other data sets tell us what is happening, and user research helps us understand why. So, working together, our two disciplines can provide richer insight for our colleagues in multidisciplinary teams. In October, between 70 and 80 …
What is the best way to implement Google Analytics (GA) on Department for Work and Pensions (DWP) services? As DWP digital performance analysts, that is the question we asked ourselves last year, after realising that different services were often tagged …
I recently wrote about iterating the way we share data when the user needs of the teams we work with change. A quick recap. As digital performance analysts we’ve got lots of ways of sharing data: daily reports, weekly reports …
I’m Catherine Hope and I lead the team of Digital Performance Analysts working in Newcastle on the DWP’s retirement provision services. I’m also the DWP’s Data Presentation Champion, and get very excited by charts! I’m going to tell you about …
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