The pre-election period
...the pre-election period. We just won't be talking about it much in the run-up to the election. There will however be updates and announcements made as a new government forms....
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Apprenticeship Applications - Service Assessment
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...the service's long-term roadmap, including: The plan to migrate users from the old system to the new system. A focus on improving user satisfaction with careers advisors. Improving the overall...
4th Data Science Show & Tell
...To remedy this problem, graph databases have been proposed as a new and efficient way of querying large amounts of data with complex relationships. Graph databases have been successfully employed...
Land Registry - Service Assessment
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...users have with the copy, to try new ideas, and to feed back insight about effective content design from the testing sessions to the wider teams. Point 9 - Create...
Using sentiment scoring and changepoint analysis to spot problems in services
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....
Welcome GOV.UK Verify
We're delighted to welcome the GOV.UK Verify service to the Performance Platform. GOV.UK Verify is the new way to prove who you are online, so you can use government services...
Government services analytics meet up
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Events
...presentations: Influencing customer behaviour using A/B testing Anish Mehta, Behavioural Trials Programme Lead & Faye Churchill, Digital Self Assessment Service Manager, HMRC Anish and Faye introduced a new paperless service...
The most visited pages on the Performance Platform
We recently added a new module to our own Performance Platform activity dashboard. It’s a table showing the 100 most visited pages on the Performance Platform for the last month....
Civil Legal Advice - Service Assessment
...into the design of the service. The team: They have put in place an excellent multi-disciplinary team, with representation from the Legal Aid Agency. The service manager is new to...
What next for the Performance Platform
...alerting channels like SMS or Twitter. Self service dashboards Alongside these new features we are continuing to work on a self service tool to allow our users to build...
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